Shipping Information & Instructions
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NO UPS / NO FedEx - unfortunately USPS or CANADA POST ONLY

Neither of these couriers deliver to our town, and I am not going to drive a 120 miles to their nearest center to pick up your broken knife.
To get the Postal Money Order - you do have to make your body appear st the Post Office to get the IMO or MO
International for USA, regular for Canadians. Bring cash of plastic as you will have to pay for it in person.

Whatever customs declaration form you use, make sure that you fill it out completely.
LOOK closely at what check box are you checking!!!
writing this wrong resulted in substantial fee the PO has to collect before releasing the package.
Then hassle with sending appeal form to customs trying to correct the screw-up.

You should get the customs declaration form at the Post Office, to stick to your parcel or padded envelope when you ship items Internationally.

No other forms are necessary to fill as you are NOT "Selling" or "EXPORTING" any goods.
Select OTHER from check boxes and DO write Repair on the line. Do NOT leave the line empty.
Write into Detailed Description of Contents:
example:  Knife for repairs and add Returning to USA, Not a sale
Into the column for Value enter NCV (No Commercial Value) and below in Total Value: real value of your knife - the same amount enter for insurance

NCV=No Comercial Value - You can also enter Value=$1.00

There is NO insurance on the form CN 22.
Insurance is available on Customs Declaration and Dispatch Note - CP 72 - PS Form 2976-A
If you screw the form up it goes through the Customs Brokers who demand extortion fee that PO has to collect before releasing your package.
Of Course I will refuse to pay since I am not purchasing your "merchandise".
I will ask Post Master to hold the package to give me time to contact you -= then it will be returned back to customs for reprocessing.
This takes I am told minimum 3 weeks.
If you rather pay up to save time and pay up, An extra $50.00 US will be my fee for the lost time and travel expense, plus the customs brokers fee..
If you select this option, have to send the check by Express Post within 24hrs so I can ask the PO to extend the hold on the package.

NOTE: Customs requirements for return shipping to USA:
You must tell me the value you think your knife is worth before repair,
and if you do have a proof purchase = proof of its value, or if it is unavailable.
This is due to recent despute with Canada Post which refuses to pay up the insured value without the proof.
Canadian shipping forms are still confusing - trying to get some changes implemented.

A victim of a credit card scam and mail fraud, I do not accept Credit Card payments, Personal checks, or especially NO PayPal.
Include your payment with the knife to be repaired.
Ask for International Money Order (IMO) at your Post Office.
Include the International Money Order check in US dollars, for all US orders,
The Canadian Postal MO check for all Canadian orders.
Make payable to: Tony Hnilica, PO Box 657, Lytton, B.C.

Important note

It has finally happened and the package with repaired knives got stolen in the customer's home town Post Office. The claim center refuses to pay the insurance:

Dear Mr. Tony Hnilica, Regretfully without proof of value * proof of value (documentation acceptable to Canada Post showing proof of the sender’s value, either the sender’s cost, retail cost, repair cost, depreciated value or replacement value as deemed appropriate by Canada Post)* claim cannot be assessed properly.

Inside your package include a brief description of work required, your mailing address, phone, your email, and the actual value of your knife.
The theft of packages is rare, and there is always the chance it may happen to your knives on the way to me or back to you after the work.
Vintage knives of course do not come with a purchase receipt so no pay out - so all of us are taking the risk in shipping any item.

When you decide to ship:

If you have another email address on different server, like Hotmail or Yahoo include it too, because if I can't reply to your messages or send you my repair update and pictures because your email server blocks my IP address, I have no means to communicate with you properly, if at all.
Add my address to your Address Book and see that you can receive attachments.
Your telephone number is required for the return mail on Expedited or Express stickers.
Also include my full address and telephone number (250) 455-2594.
This was recommended by customs, and it is helpful in case the package gets held for any number of reasons. The phones will save a couple of weeks of regular mail processing, and it is also required for above mentioned mail form.
Email is important so I can notify you of the return shipment - my email frequently crashes.

As you will see, I do spend a lots of my valuable time, and effort, to keep you up to date on your repair.
This includes taking multitude of pictures which have to beDecember 21 for email, and generally letting you know what is happening with your knife.
If the repair does not go as smooth as planned, or something goes wrong as it happens from time to time, I will let you know immediately, and also I do expect immediate reply..

I would appreciate if you acknowledge / reply to my email in timely matter. Your reply is not only expected, but required.
There is nothing worse than trying to deal with non-responsive customer.
If you do not have an internet at home and use of public access is limited to you, please advise me on how frequently you can check your email before repair starts.

If you must use your phone, I do have an answering machine when not available, and will try to call back the number you call from.
Speak slowly and clearly as my connection is not the greatest and some past calls just could not be understood.
As there will be no record of your phone call, I can't use it for my later reference - this is a major setback for your repair if it is more than a few days down the road.
My answering machine also looses some messages, so I have no idea what the call was about.
If you do not hear from me within a day or two, give me another call, send another email.
Thank you for your understanding, and compliance.

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Tony Hnilica
*AJH* Custom Knives & Services
PO Box 657
[tell: (250)455-2594]

Packaging your chefs, or hunting knife with a fixed naked blade.

It is important that you follow those simple packaging instructions. Thanks.

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